Frequently Asked Questions
Everything you need to know about our natural bee-powered skincare.
Are your ingredients 100% natural?
Yes, all My Bee Balm products are crafted with 100% natural ingredients, including organic beeswax, essential oils, and botanical extracts, without any synthetic preservatives.
How long does shipping take?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental United States.
Is My Bee Balm safe for sensitive skin?
Our formulas are designed to be gentle and soothing. However, we always recommend performing a patch test on a small area of skin before full application.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, please contact our support team to initiate a return or exchange.
Do you test your products on animals?
Never. We are a cruelty-free brand. We only test our products on human volunteers and ensure our beeswax is sourced from ethical, sustainable apiaries.
How should I store my balm?
To maintain the best consistency, store your balm in a cool, dry place away from direct sunlight. If it melts in high heat, simply place it in the fridge for 15 minutes to reset.